This is a WhatsApp Chat Extension designed specifically for use with the WYSIWYG Web Builder software. It allows website owners to easily add a fully functional, interactive WhatsApp chat widget to their sites. The extension facilitates direct communication between website visitors and business agents via WhatsApp, enhancing customer support, lead generation, and user engagement. It is marketed in both a Free Version and a more feature-rich Pro Version.

Key Features

The features are categorized into those available in the Free Version and the advanced "Pro" features.

Core Features (Available in Free Version)

  1. Plug & Play Setup: Simple integration with any website built using WYSIWYG Web Builder. It's lightweight and designed for easy implementation.

  2. Widget Positioning: The chat button and box can be positioned on either the left or right side of the screen.

  3. Popup Chat Box: Clicking the button reveals a popup chat interface with a custom header and a list of available agents.

  4. Customizable: Offers customization options, including the ability to set custom pre-filled messages to speed up customer interactions.

  5. Responsive Behavior: The extension intelligently detects the user's device and opens the correct WhatsApp application—web.whatsapp.com for desktop or api.whatsapp.com for mobile devices.

  6. eCommerce Friendly: Serves as a professional bridge between website visitors and WhatsApp Business, improving the overall customer experience.

Pro Version Features

  1. Multi-Agent Support: Add an unlimited number of agents to the chat list, allowing customers to choose whom to contact.

  2. Custom Avatars: Display professional profile pictures for team members with circular cropping.

  3. Availability Status: Automatically checks and displays each agent's online/offline status based on their pre-configured working hours, days, and timezone.

  4. Consent Tracking: Includes functionality to record and manage user acceptance of terms, conditions, and privacy policy before initiating a chat, aiding in compliance.

PRO VERSION

 

Technical & UI Features

  • Ripple Effect: The chat button has a visual "ripple" effect when clicked for a modern look.

  • Customizable UI Elements:

  • Agent Name & Avatar [PRO]: You can set a name (e.g., "Customer Support") and a logo/avatar for the widget.

  • Status Indicator [PRO]: Shows a status message like "Online."

  • Welcome Messages: Supports multiple, customizable welcome messages (e.g., "Welcome to our website! 👋", "How can I help you?").

  • Message Input:

  • Placeholder Text: Customizable text in the input field (e.g., "Type message here...").

  • Default Message: A pre-written message that the user can send immediately (e.g., "Hello, I want to get information about the products.").

  • Phone Number Integration: The widget is configured with a specific phone number (e.g., 234708********) that the chat will open with.

Summary

This WYSIWYG Web Builder WhatsApp Chat Extension is a comprehensive solution for integrating WhatsApp-based customer communication directly into a website. The Free Version provides all the essential tools to get started with a single agent and basic customization. The Pro Version expands significantly on this, making it suitable for teams with features like multi-agent support, availability scheduling, professional avatars, and compliance-focused consent tracking, all while maintaining easy, "plug-and-play" integration.